Shipping policy
Shipping Policy
Effective Date: 10 July 2026
Thank you for shopping with Just Blue Liquor (Pty) Ltd. We are committed to delivering your order safely and efficiently.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received and verified.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or high-demand seasons, processing times may be slightly longer.
Shipping Areas
We currently deliver throughout South Africa. Expansion to selected African countries will be announced as it becomes available.
Delivery Time
Estimated delivery times are:
- Major cities: 2–5 business days
- Regional and outlying areas: 3–7 business days
Delivery times are estimates and may vary due to factors beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery location, package size, and selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS with tracking information (where available).
Age Verification
Alcohol products are only sold and delivered to customers who are 18 years of age or older. A valid South African identification document or driver’s licence may be required upon delivery. Deliveries will not be completed if proof of age cannot be provided.
Failed Deliveries
If delivery cannot be completed due to an incorrect address, the recipient being unavailable, or failure to provide age verification, additional delivery charges may apply for redelivery.
Damaged or Missing Orders
Please inspect your order upon delivery. If your package is damaged, incorrect, or incomplete, notify us within 48 hours of receiving your order. We will investigate and resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding your shipment, please contact our customer support team. We are committed to providing prompt assistance and ensuring the best possible customer experience.